Draft version. This document is an initial template and will be reviewed before the platform's commercial launch. Information in brackets is still to be defined.
Last updated: Sunday, October 18, 2026
1. Overview
Cancellation conditions depend on the type of ticket and on the rules of the supplier or of each attraction’s management. The applicable policy is shown on the attraction page, in the checkout summary and on the order page.
2. Available policies
Free cancellation up to 24 hours before
- Cancellations requested up to 24 hours before the visit date (attraction's local time) receive a full refund of the amount paid.
- After this deadline, or in the event of a no-show, the amount paid is not refunded.
- Date changes are subject to availability and the supplier's rules.
- Refunds are issued to the same payment method used for the purchase.
Free cancellation up to 72 hours before
- Cancellations requested up to 72 hours before the visit date (attraction's local time) receive a full refund of the amount paid.
- After this deadline, or in the event of a no-show, the amount paid is not refunded.
- Named tickets cannot be transferred to other people after issuance.
- Refunds are issued to the same payment method used for the purchase.
Non-refundable
- Once the booking is confirmed, no cancellations, changes or refunds are possible, except as provided by law.
- If the attraction itself cancels visits on the booked date, the amount paid is refunded in full.
3. How to make a request
Send your request through the contact page, stating the order number and the email used for the purchase. Deadlines are based on the attraction’s local time on the date of the visit.
4. How refunds are issued
Refunds are issued to the same payment method used for the purchase. The time it takes for the amount to appear on your card statement or account depends on the payment provider and the financial institution [period to be defined].
5. Unconfirmed booking or closed attraction
- If the supplier does not confirm the booking, the order is cancelled and the amount paid is refunded in full.
- If the attraction itself cancels visits on the booked date, the amount paid is refunded in full.
6. Changing the date or visitors
Changes depend on availability and the supplier’s rules. For named tickets, changing names may not be allowed or may be subject to specific deadlines.
7. No-shows and late arrivals
No-shows, or late arrivals that prevent entry to timed-entry visits, are not eligible for a refund, unless the ticket’s policy provides otherwise.
8. Right of withdrawal
Online purchases may be subject to the right of withdrawal provided for in Article 49 of the Brazilian Consumer Protection Code (CDC), in accordance with applicable law.